Delivery, returns and exchange FAQ's
Established in the regional town of Wagga Wagga, we would love to meet all of our wonderful customers and their beautiful babes, and we welcome you to choose to pick up your orders from our store. Unless you have chosen to pick your order up in store, all orders have a $9.90 postage fee, excluding some products that are quite heavy and the price of postage will be weight-based (this will be clearly noted in the product description), and will be processed by close of business that day and dispatched with Australia Post the next day. This ensures that your order is getting to you as quickly as possible, but please keep in mind that as we are shipping from a regional town, our delivery times may be a little longer.
Don’t worry, we will keep you in the loop so you can have the excitement of knowing when to expect your parcel at your front door! You will receive a dispatch confirmation email with your tracking number, as soon as your item is ready to be posted. Cotmakers will not be held responsible for any lost or damaged items once in the hands of Australia Post.
If you’ve received your item, and realised that it’s not quite right for you, we are happy to organise for an exchange or credit.
To organise an exchange or credit, please contact us at email@example.com within 30 days of your item being delivered and we will explain our return process. Please do not post items without pre-approval as it will only delay the process.
Any returned item must be in perfect condition:
- Item has not been worn, altered, washed or damaged
- Item is in original packaging with all tags still attached
You will be responsible for paying your own shipping costs for returning your item/s, and this is non-refundable. We recommend you use a postage provider that will provide you a tracking number when returning an item, as we cannot accept responsibility for any items lost in postage to us.
Refunds or credits will not be processed until the item has been returned and received by us.
We do not offer a return, exchange or credit on sale items.
Any credits issued will be valid for 3 months.
Any credit or exchange will be less the shipping charge of the original item.
If you believe the item is faulty -
We ensure that every item that leaves our store is thoroughly checked before it leaves, so that you are able to love or gift your item as soon as you receive it. If something has slipped through, and you have received an item that you believe has a manufacturing fault, please contact us at firstname.lastname@example.org straight away. We will confirm the fault and explain our return process, please do not post items without pre-approval as it will only delay the process.
In accordance with the ACCC, if the item you received has a minor fault, we have the right to repair the fault and provide the item back to you, and a refund will not be issued. If we deem the fault is not repairable, we will send you a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, we will reimburse you in full for your purchase.