🌿 Cotmakers Privacy Policy

Cotmakers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, shop with us, or interact with our services.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details and purchase history

• Payment information (processed securely by third‑party providers)

• Account login details

• Communication preferences

• Device information, cookies, and browsing behaviour

We only collect information necessary to provide our services.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Provide customer support

• Send updates, promotions, or newsletters (if you opt in)

• Improve our website and shopping experience

• Prevent fraud and maintain security

• Comply with legal obligations

3. How Your Information Is Stored

Your information is stored securely through Shopify’s protected systems and other trusted service providers. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

We do not store full payment details — these are handled securely by Shopify Payments, PayPal, or Afterpay.

4. Sharing Your Information

We only share your information with trusted third parties when necessary to provide our services, including:

• Shopify (website and checkout platform)

• Payment processors

• Shipping and delivery partners

• Email marketing platforms

• IT and security providers

We never sell your personal information.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• remember your preferences

• improve site performance

• analyse traffic

• personalise your shopping experience

You can disable cookies in your browser settings, but some features may not function properly.

6. Accessing or Updating Your Information

You may request access to your personal information or ask for it to be corrected at any time by contacting us at:

admin@cotmakers.com.au

We will respond within a reasonable timeframe.

7. Marketing Communications

If you subscribe to our mailing list, you may receive updates, promotions, or product news. You can unsubscribe at any time using the link in the email.

8. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

admin@cotmakers.com.au